Kintsugi Training Institute

Communication Certified Professional (ICA-COM)

About this course

Communicate Clearly. Make Meaning. Stay in Dialogue.

Workplace communication is rarely one skill. People need to create shared understanding, make ideas land, and navigate conversations where the stakes are high—often in the same week, with the same team.

Communication Certified Professional (ICA-COM) brings together three ICA courses in one registration: Communication Core (IC-COMM), Storytelling (IC-STRY), and Difficult Conversations (IC-DFCN). Together they form a complete communication learning path—from everyday clarity, to meaning that moves people, to dialogue that holds under pressure.

This is not three disconnected workshops. It is one cluster designed so each course builds on the last: communicate with intention, use story to create understanding, and stay productive when conversations get difficult.

Throughout the cluster, participants practice with workplace scenarios, discussion, reflection, and applied exercises—so the skills transfer immediately to real conversations, messages, and decisions at work.

What Makes This Cluster Different

Clarity. Meaning. Courage. One path.

Most professionals are asked to do all three every day—explain work clearly, help others understand why it matters, and navigate disagreement without damaging the relationship. Taking the courses as a cluster keeps the learning connected and the practice cumulative.

You will move through:

  • Communication Core — intent vs. impact, listening, questions, channels, and shared understanding
  • Storytelling — structure, audience, and delivery for workplace stories that create action
  • Difficult Conversations — preparation, dialogue under pressure, and clearer next steps

At Kintsugi Training Institute, you’ll learn through interactive practice led by experienced trainers—not lectures about communication theory.

Your learning experience includes

  • Instructor-led, interactive learning in 3.5 hr weekday sessions; weekend cluster runs Sat & Sun (7 hr each day)
  • All three ICA courses in one registration: IC-COMM, IC-STRY, and IC-DFCN
  • Practical exercises, workplace scenarios, and applied practice
  • Story design and delivery practice
  • Guided practice for high-stakes conversations
  • Active listening, purposeful questions, and shared-understanding techniques
  • Reflection on personal communication habits
  • ICA-accredited learning experience
ICA-COM — In Imperfection We Thrive. Kintsugi Training Institute.
Price Match Guarantee: We match the price of any comparable ICAgile training. Contact us to get approval.

Learning Outcomes

Communication Core (IC-COMM)

  • MEANING-MAKING, INTENT, AND IMPACT Recognize gaps between intent and impact and communicate with greater awareness
  • COMMUNICATION MODES AND CHANNEL CHOICE Choose the right communication mode and channel for the situation
  • AUDIENCE-CENTERED COMMUNICATION Adapt messages for different audiences and workplace needs
  • ACTIVE LISTENING Listen more effectively to understand what others mean and need
  • PURPOSEFUL QUESTIONS Ask purposeful questions that deepen understanding and move work forward
  • EQUITABLE PARTICIPATION IN GROUP COMMUNICATION Support clearer, more inclusive participation in group conversations
  • MESSAGE STRUCTURE Structure clear workplace messages that are easier to understand and act on
  • CHECKING FOR SHARED UNDERSTANDING Recognize when shared understanding has not been reached—and close the gap
  • COMMUNICATION ACROSS DIFFERENCE Communicate more effectively across different people, styles, and contexts
  • PERSONAL COMMUNICATION DEVELOPMENT Reflect on personal communication habits and build lasting skill

Course Format

Duration: 3.5 hr weekday sessions (Mon–Thu half-days); 7 hr weekend sessions (Sat & Sun)
Cluster total: 14 Hours of learning (IC-COMM + IC-STRY + IC-DFCN)
Includes: IC-COMM, IC-STRY, and IC-DFCN
Format: Instructor-led, interactive learning
Experience: Practical exercises, workplace scenarios, storytelling practice, guided dialogue practice, discussion, and reflection
Level: Foundational to Intermediate
Technical Experience Required: None

Participants are encouraged to bring real workplace communication challenges, stories, and conversations so they can immediately apply the cluster to situations they encounter every day.

Who Should Attend

Designed for professionals who need a complete communication skill set at work—clarity, meaning, and dialogue under pressure—including:

  • Individual contributors
  • Team leads & managers
  • Executives & business leaders
  • Project and program professionals
  • Consultants & coaches
  • HR and People leaders
  • Learning and Development professionals
  • Change professionals
  • Sales and client-facing professionals
  • Operations teams

It is also ideal for anyone whose work depends on communicating, collaborating, influencing, teaching, or navigating hard conversations.

No specialized background is required.

Communicate so others understand. Tell stories that create meaning. Stay in dialogue when it matters most.

Difficult Conversations (IC-DFCN)

  • WHAT MAKES A CONVERSATION DIFFICULT Recognize what makes a conversation difficult and what may be happening beneath the visible disagreement
  • PREPARATION FOR DIFFICULT CONVERSATIONS Prepare more intentionally before entering a challenging conversation
  • MAINTAINING DIALOGUE UNDER PRESSURE Stay in productive dialogue when the stakes rise and pressure increases
  • OUTCOMES OF DIFFICULT CONVERSATIONS Move toward meaningful outcomes and create clarity about what happens next

Storytelling (IC-STRY)

  • WHY STORYTELLING WORKS Understand why stories create meaning, connection, and action when information alone does not
  • STORY STRUCTURE Structure an effective workplace story with clarity, meaning, and purpose
  • DESIGNING FOR THE AUDIENCE Shape stories for what the audience needs to think, feel, understand, or do
  • BUILDING A STORY LIBRARY Build a reusable library of meaningful workplace stories from real experiences
  • DELIVERING STORIES Deliver stories with purpose in ways that feel clear, credible, and intentional