Kintsugi Training Institute

Communication Core (IC-COMM)

About this course

Better Communication. Stronger Understanding. Better Work.

Communication is part of nearly everything we do at work—but communicating more does not always mean communicating better.

Communication Core is a practical, interactive course designed to help professionals communicate with greater clarity, intention, and awareness. Participants learn how to recognize gaps between intent and impact, choose the right communication channel, adapt messages for different audiences, listen more effectively, ask purposeful questions, and create shared understanding.

This is not a course about speaking perfectly or memorizing communication techniques. It is about developing the judgment to communicate effectively across different people, situations, and workplace needs.

Throughout the course, participants practice real communication skills through workplace scenarios, discussion, reflection, and applied exercises. The focus is on helping people communicate in ways that make it easier for others to understand, respond, collaborate, and move work forward.

What Makes This Course Different

Good communication is not just about what you say. It is about what others understand.

Participants do not simply learn communication concepts. They practice making better communication choices—what to say, how to say it, which channel to use, what to listen for, what questions to ask, and how to recognize when shared understanding has not actually been reached.

These skills apply across roles, industries, and communication styles. At Kintsugi Training Institute, you’ll learn through practical exercises, workplace scenarios, discussion, and applied practice led by experienced trainers.

Your learning experience includes

  • Instructor-led, interactive learning (7 hours)
  • Practical exercises and workplace scenarios
  • Active listening and purposeful questioning practice
  • Communication channel and audience exercises
  • Practice structuring clear workplace messages
  • Techniques for checking shared understanding
  • Reflection on personal communication habits
  • ICA-accredited learning experience
IC-COMM — In Imperfection We Thrive. Kintsugi Training Institute.
Price Match Guarantee: We match the price of any comparable ICAgile training. Contact us to get approval.

Learning Outcomes

  • MEANING-MAKING, INTENT, AND IMPACT Recognize gaps between intent and impact and communicate with greater awareness
  • COMMUNICATION MODES AND CHANNEL CHOICE Choose the right communication mode and channel for the situation
  • AUDIENCE-CENTERED COMMUNICATION Adapt messages for different audiences and workplace needs
  • ACTIVE LISTENING Listen more effectively to understand what others mean and need
  • PURPOSEFUL QUESTIONS Ask purposeful questions that deepen understanding and move work forward
  • EQUITABLE PARTICIPATION IN GROUP COMMUNICATION Support clearer, more inclusive participation in group conversations
  • MESSAGE STRUCTURE Structure clear workplace messages that are easier to understand and act on
  • CHECKING FOR SHARED UNDERSTANDING Recognize when shared understanding has not been reached—and close the gap
  • COMMUNICATION ACROSS DIFFERENCE Communicate more effectively across different people, styles, and contexts
  • PERSONAL COMMUNICATION DEVELOPMENT Reflect on personal communication habits and build lasting skill

Course Format

Duration: 7 Hours
Format: Instructor-led, interactive learning
Experience: Practical exercises, workplace scenarios, discussion, reflection, and applied practice
Level: Foundational to Intermediate
Technical Experience Required: None

Participants are encouraged to bring real workplace communication challenges so they can immediately apply the concepts to situations they encounter every day.

Who Should Attend

Designed for professionals who want to communicate more clearly, intentionally, and effectively at work, including:

  • Individual contributors
  • Team leads & managers
  • Project and program professionals
  • Consultants & coaches
  • HR and People leaders
  • Learning and Development professionals
  • Operations teams
  • Business leaders

It is also ideal for anyone whose work depends on communicating, collaborating, influencing, or creating shared understanding.

No specialized background is required.

Communication is not complete when the message is sent. It is complete when understanding is created.